Privacy policy

Effective 6 October 2026.

6 October 2026 update: We added the mobile number (section 2a); your phone’s notification identifier and the notifications you allow (sections 2c, 3 and 4); screen recordings, screenshots and diagnostic logs at PostHog and Sentry, including what is displayed or entered in the app (sections 2d and 4); Talk to Muamer and how long its data is kept (section 2e); and your phone’s speech-recognition provider (section 4). We added speech-to-text by an external AI provider (sections 2e and 4).

1. Who we are

The Muamer (مُعَمِّر) app, operated under the Muamer trade name.

2. What data we collect

a. Account and sign-in data

• Your name and email address when you create an account.
• Your name and mobile number when you set up a company, used to identify the person responsible and contact you about the account.
• Sign-in information, including what Google or Apple provide if you sign in with them.
• Account and organization identifiers, memberships, permissions, and invitations.
• Your optional answer about how you heard about Muamer, used to understand where users come from.

b. Organization and project data

• Project information and settings.
• Contact details and business records about the people and organizations you work with.
• Financial and accounting records for your projects.
• Files and media you upload.

c. Data from your device that you choose to share

• Contacts you choose to import.
• A notification identifier for your phone, if you allow notifications.

d. Usage and diagnostic data

We use PostHog and Sentry to understand app use and diagnose problems. They process technical data and may receive screen recordings, error screenshots, and diagnostic logs containing information displayed or entered in the app.

e. Talk to Muamer and AI processing

When you use Talk to Muamer, an external AI provider or your phone’s speech-recognition service converts your speech to text. After you confirm the request, we send the text and related field context to an AI service provider to prepare form entries.

With your consent, we keep your voice requests, their context, processing results, and your edits to them to improve accuracy, for 30 days from the start of the attempt.

You can withdraw consent and delete this data from the Privacy section in the app; it may remain in backups for up to 30 days.

f. App download invitation data

If you request an app download invitation through TestFlight or Google Play, we use your email address to send it, and delete it when testing ends or when you ask, whichever comes first.

3. Why we use this data

• To create accounts, verify identity, and operate organization workspaces, permissions, and project features.
• To store and display records and attachments to authorized organization members and clients.
• To send verification, password-reset, and membership-invitation emails and the notifications you allow, and to answer support and rights requests.
• To protect accounts, prevent abuse, investigate failures, improve stability and performance, and understand feature use.
• To perform our contract with the organization and meet legal obligations where they exist.

4. Who processes data with us

We share only what is necessary with service providers acting on our instructions to operate Muamer:

• Apple, Google, and the speech-recognition provider on your Android device: for the sign-in method you choose, app download invitations, notifications, and speech-to-text when local recognition is unavailable.
• Sentry: to process crash, performance, and diagnostic data.
• PostHog: to process usage analytics and session recordings to diagnose problems and improve the service.
• Expo: to deliver application updates and notifications.
• AI service providers: to convert your voice request to text, and to process the voice-command text and related field context and prepare form values.
• Hosting, storage, and backup providers: to operate the service and store its data, attachments, and backups.
• Email provider: to deliver account and service communications.

These providers give your data at least the same protection as this policy.

We may also disclose data where required by law or necessary to protect users' or the service's rights.

5. What happens when you delete your account, and retention

You can delete your account in the app. This removes your account, its sign-in methods, and your organization memberships. If you cannot access the app, request deletion as described on the account deletion page.

After account deletion, the following remain:

1. Evaluation-abuse prevention: an identifier derived from your email, kept to prevent repeated evaluation periods for as long as this safeguard is in use.
2. Organization records: records you created remain with the organization, including your recorded name, without a link to your account.
3. Information recorded about you: business and invitation records held by organizations.
4. Operational and diagnostic records: for as long as needed for security, troubleshooting, and legal obligations.
5. Backups: they expire within 30 days.

Organization records remain for the organization’s lifetime and are removed when the organization is deleted.

6. Your rights and choices

You may at any time request access to your data, its rectification, its erasure, or the withdrawal of consent where processing depends on consent. We answer rights requests that reach our support channels within six working days at most.

You may lodge a complaint with the Personal Data Protection Center.

7. Where data is stored and how we protect it

We encrypt data in transit and restrict access by role and permission. Your data may be stored or processed outside Egypt.

8. This website

We keep what you send through the contact form to reply to you.

9. Contact

For any question or to exercise your rights: [email protected] or Muamer on WhatsApp, listed on the support page.